Refund Policy

"Pretty In The City" has a strict no refund and no return policy, with the exception of product damage or defects reported within 72 hours of delivery.

To Initiate a return email us at

To initiate a return for damaged or defective products, customers must contact us at with the following information:

1. Include your Name best way to contact you via email or text
2. Include order number
3. Details of the damage or defect, and supporting photos or videos.
4. A response can be expected within 5 business days. 

The company is not responsible for lost or stolen packages or trays that are cracked during shipment.